The public sector is usually composed of organizations operated and owned by government that tend to provide services to citizens. Organizations in this sector do not seek to generate profit. Nowadays, the public sector continues developing and becoming an essential industry in today’s world. In order to have stable society and developing economy, countries should have a well-functioning public sector.
Various public sector organizations do their best to remain vital elements of their constituents’ prosperity and well-being. The approaches of these organizations change constantly and they move toward a unified single enterprise that has an ability to cover several jurisdictions. One of the main reasons of these changes is that different stakeholders of the public sector impose competing priorities on organizations and make them review their strategies.
We have identified several trends that are taking over the Public sector and those are:
• Technological advancement has reached public sector too by eliminating most of the slow, paper-based communication with government departments. Interaction with government is becoming more effective and personalized with the usage of electronic tools.
• Since demand for natural resources is rising, while they are becoming scarcer, governments will pay more attention to innovative technologies and regulations in order to balance sustainable development and economic growth.
• The relationship between the public sector and citizens is changing. Consumers are becoming more demanding towards the organizations in public sector, forcing them to increase the quality and speed of services. Public sector also is striving to personalize services and grant citizens with greater access and choice.
• To fight various business challenges and meet the organizational goals, public sector organizations also look for alternative ways to drive efficiency and effectiveness. One of these ways is trusting organizational non-core activities to BPOs. This approach helps public sector organizations to deal with tough cost-cutting targets set by governments.
Based on recent statistics, public sector outspends private sector on outsourcing by 70%. BPOs in public sector specialize in the delivery of licensing, electronic tolling services, registrations, grant processing and adjudication and patient referral services.
According to various studies, the public sector is witnessing high growth because of the increased collaboration with BPO sector. Acquerant helps the public sector organizations lower their costs, improve efficiency, reduce complexity and increase responsiveness. Acquerant team will help to streamline your organization’s structure using tools provided by top software. Our expertise in BPO will enable you forecast and immediately respond to changing market trends, simplify operations and provide utmost quality service to citizens.
ACQUERANT SERVICE CAPABILITIES
Here are the aspects of the public sector that Acquerant team deals with suggesting various qualified solutions:
Budget and Financial Excellence
Acquerant offers solutions for public sector companies to perform efficient resource planning and allocation in compliance with market changes. Our team will help companies to effectively automate financial activities, easily plan budgets and align financial, budgetary and managerial reporting with standards. The solutions will allow companies improve their performance and minimize waste, fraud and abuse risks.
1. Public sector budget planning
2. Public sector financials
3. Performance and compliance management
Tax and Revenue
We help public sector companies to improve tax collection and revenue management practices. The offered solutions will help to optimize payment methods and debt recovery practices, as well as effectively deal with constituents’ financial inquiries.
1. Contributions, revenue and taxes
2. Payment enforcement and debt recovery
Social Protection and Benefits
Acquerant services provide companies with tools that simplify service delivery processes and apply self-service practices for citizens. Employees will be able to get immediate access to real-time information and make informed decisions in accordance with altered policies. We offer a single platform for performing the planning, managing and evaluating of grant programs.
1. Social protection
2. Grantor management
Digital Constituent Experience
We help companies to provide excellent targeted service to citizens. The omnichannel approach allows reaching citizens through their preferred platforms and providing consistent service with the help of CRM application. Our solutions ease the service provision for governmental agents and help them gain great efficiency. The integrated platform allows to have a 360o view on citizens and gain vital insights to act in compliance with their needs.
1. Omnichannel constituent channel
2. Permits and licenses
3. Constituent insight
Infrastructure and Assets
Acquerant helps public sector companies optimize the use of workplace resources and supports in investment planning, leasing and space maintenance activities. Integrated platform helps to develop advanced real estate management practices, minimize project risks and increase efficiency.
1. Integrated workplace management
2. Infrastructure and asset management
We offer a wide range of HR-related solutions to companies in public sector. Our solutions help to easily plan and remunerate employees according to internal policies. We simplify key HR activities and recruitment processes to gain great efficiency. Through unique solutions, companies are given an opportunity to automate employee attendance management and time-off requests, hence gain higher accuracy and time efficiency.
1. Position budgeting and control
2. Core human resources and payroll
3. Talent management
4. Time and attendance management
5. Human capital analytics
Acquerant services help to acquire accurate real-time data on procurement and draw immediate conclusions to make informed decisions. External and internal data management will provide greater efficiency for running business operations and coordinating supplier relations. We offer simplified solutions to collect, check and verify invoices and ensure error-free data entry. With the utilization of various software, companies will be able to monitor the spending patterns thoroughly and draw efficient procurement plans.
1. Sourcing and contract management
2. Operational procurement
3. Supplier management
4. Inventory and basic warehouse management
5. External workforce management
6. Services procurement
7. Invoice and payables management
8. Procurement analytics
The making of decisions in a timely and smart manner becomes possible once the employees have access to business intelligence and key business knowledge. Companies can be managed in an effective and functional way with the help of Acquerant. We help to gain better insights into employees and foster effortless collaboration between partners and staff. Automated predictive analytics helps to efficiently allocate resources and make informed decisions.
1. Business intelligence
2. Enterprise performance management
3. Predictive analytics
Application Platform and Infrastructure
In-memory application platform allows to swiftly run existing applications and easily develop new ones, as well as store and process existing data. Through different specialized software, Acquerant helps to make content easily accessible for customers, partners, and employees. The solutions help to assure that company operations comply with changing business needs. Keeping customers, employees and partners connected through integrated software and applications is a great solution for engagement.
1. Application platform
2. Interface management
3. Process management and integration
4. Content and collaboration
Database and Data Management
One of the BPO services offered by Acquerant is database and data management. The latter enables to improve decision-making through optimal data storage and analysis. We help to boost operations by minimizing data movement and disruption risks. The availability and timely delivery of critical information help to smoothly run company operations.
1. Database management system
2. Data warehousing
3. Enterprise information management
4. Big data
It is essential to protect the internal data of companies and minimize any risks. Acquerant provides tools for data protection and offer strengthening of application and IT infrastructure security to prevent cyber threats.
1. Identity and access management
2. Application and IT infrastructure security
IoT Business and Technology Services
We offer installation of rapid application framework linking “things” with business context services. Acquerant solutions support the entire lifecycle of IoT and provide great efficiency. They enable to manage and link device data to feed business systems with IoT edge devices and gateways.
1. IoT business services
2. IoT technology services
3. IoT edge