The companies that are operating in transportation industry provide services of moving/transferring people and various types of goods. This industry consists of several sectors including freight and logistics, airlines, road and rail, marine. There are also different services associated with transportation companies like customer support services, financial services, quality monitoring, etc.
The transportation industry is a dominant sector and the employment rates in this industry are rising rapidly. The majority of workplaces come from truck sector. The three largest sectors following truck transportation are support activities for transportation, transit and ground passenger transportation and air transportation.
However, the dramatically rising costs and competition put transportation companies under the pressure to implement survival strategies. Outsourcing some functions of the company is one option to maintain leading positions and fight the rising pressure.
The need of high-skilled professionals to implement different support services and desire to drive down overall costs motivates the companies to find experienced BPOs to share part of the responsibilities.
Acquerant has identified main tasks that transportation companies outsource:
1. Inbound and outbound call center services – Call center providers have extensive experience and can ensure outstanding support services.
2. Booking and ticket reservation management – Ensuring high quality booking and reservation services are vital for maintaining successful business operations. Hence, BPOs help companies to smoothly track all the bookings and save time.
3. Accounting and payroll services – BPOs tend to provide professional accounting services which are performed by qualified employees and result in cost reductions.
4. HR management and employee training – BPOs use different channels to locate and recruit employees that have required skills and qualities. Besides, BPOs provide assistance with employee relocation and any legal issue resolution related to hiring workers from abroad.
5. Quality monitoring and complaint mitigation – BPOs can handle the quality monitoring and complaint mitigation quicker and with high quality. Majority of companies find it cost effective.
6. Simple and complex data entry services – In order to manage large volumes of documents and data, a lot of transportation companies prefer to outsource this function. Outsourcing this function is cost saving for companies and provides opportunity to concentrate on core activities.
7. Road Freight Bill of Lading Services – A lot of companies lack ability to effectively handle Bill of Landing (BOL) documents. This may negatively affect supply chain efficiency and result in shipment delays. Experienced BPOs assist in accurately processing of BOLs.
8. Freight Bill Audit and Payment Processing Services – Processing freight invoices maybe challenging for various companies. BPOs can assist in these processes as well.
9. Air Waybill Processing Services – Correctly processing of Air Waybills (AWB) is essential aspect of transporting good through the airways. The AWB contains the terms and conditions of the shipment acts. BPOs can assist in tasks of transferring the information contained on AWB into a digital format. This is cost and time saving for a lot of companies.
10. Freight Invoice Processing Services – Providing invoices that are verified and well organized is very important for transportation companied and ensures greater level of customer satisfaction. Skilled invoice processing professionals have been working on logistics industry for many years and can ensure a high quality assistance.
The forcing economic conditions make the companies to constantly improve their operations to successfully grow the business. Today’s digital world makes it possible. It enables companies to concentrate on their core activities and outsource the non-cores to third parties.
Having years of expertise in BPO, Acquerant team offers exceptional services to transport businesses. We offer brilliant solutions for optimizing your business operations using various specialized software. Our mission is to provide high level of support so that your company can concentrate on its core activities and deliver superior value to consumers.
ACQUERANT SERVICE CAPABILITIES
Here are the aspects of the transportation industry that Acquerant team deals with suggesting various qualified solutions:
Strategic Demand Management for Airlines
Acquerant team will help to gain access to real-time data, which will reduce expenses, mitigate risks and contribute to the making of informed decisions. Airlines will be able to optimize fuel procurement by analyzing fuel costs, market changes and possible risks. Having a 360o view on company processes, it would become much easier to make choices regarding network, pricing, marketing and responses to market changes.
1. Business planning and consolidation
2. Fuel management
3. Network and route performance management
Operations and Asset management
We offer solutions for maximizing asset utilization through effective maintenance, repair and overhaul management. Our tools will help to track, manage and service assets and improve their performance. Continuous assessment of environmental risks and emissions will help to mitigate any problems associated with harm to environmental, health and safety. With the use of special software airlines will be able to minimize catering waste, gain immediate information of last-minute flight changes and adjust activities accordingly.
1. Maintenance, repair and overhaul
2. Operational risk management
3. Catering production
4. Catering management
5. Ground handling procurement
Contextual Marketing and Customer Service Excellence
Acquerant helps transportation companies get accurate real-time insights into customers’ needs and behaviors. The uncovering of hidden trends will help to immediately seize market opportunities through automation of marketing practices. Our solutions will enable to provide excellent customer service throughout the entire buyer’s journey and personalize customer experience. The omnichannel approach will help to deliver customer service through multiple channels preferred by customers and increase reach.
1. Real-time customer insights
2. Marketing with speed and agility
3. In-moment customer experience
4. Omnichannel service excellence
Digital Transformation of Commerce
We will help to optimize subscription billing and revenue management by swiftly changing pricing, providing new offerings and seizing market opportunities. Companies will be able to integrate mobile and online solutions for optimizing booking processes and gaining complete insights into spending and travel patterns. Sales force automation will boost sales and efficiency of operations and help to easily gain new customers.
1. Data management for omnichannel commerce
2. Omnichannel commerce management
3. Subscription, billing and revenue management
4. Supplier direct booking
5. Sales force empowerment
Network and Operations for Liner Shipping
Acquerant helps liner shipping firms to manage lines and schedules, plan journeys and monitor their execution. The tools will help to provide optimal routing for customer bookings through efficient planning of transportation and capacities. With simplified yard logistics interface, companies will be able to provide great user experience, easily track transportation and minimize paper-work.
1. Transportation network management
2. Transportation planning and execution
3. Yard logistics
Operations for Rail Cargo
Our unique solutions help railways to optimize costs and standardize quote and contract generating practices in order to match the offerings to customer needs. The software solution offered by Acquerant enables railways to efficiently plan short-term, long-term and midterm planning cycles based on schedules.
1. Rail order management
2. Rail yard management
Sales and Distribution for Passenger Rail
We help railways to have real-time access to all product-related data and customer insights in order to provide customers with excellent service across all the channels. Our solutions will help to increase customer engagement throughout all the touchpoints and enhance their customer journey. Railways will be able to offer flexible pricing to passengers and drive revenue.
1. Data management for omnichannel commerce
2. Ticketing, products and distribution for railways
3. Revenue management
4. Supplier direct booking
We offer a wide range of HR-related solutions to companies in automotive industry. Our solutions help to easily plan and remunerate employees according to internal policies. We simplify key HR activities and recruitment processes to gain great efficiency. Through unique solutions, companies are given an opportunity to automate employee attendance management and time-off requests, hence gain higher accuracy and time efficiency.
1. Position budgeting and control
2. Core human resources and payroll
3. Talent management
4. Time and attendance management
5. Human capital analytics
Through the integrated software, Acquerant helps to monitor costs and financial performance of your business ensuring compliance with strategic plans. It provides effective management of financial resources for accurate and timely financial operations. The usage of such cohesive software enables companies to respond to the fluctuating trends in the financial market promptly. Liquidity, cash, and risk management combined with integrated financial reporting become much easier with us. Additionally, we offer protection of data, enterprise applications and control of access to data.
1. Financial planning and analysis
2. Accounting and financial close
3. Finance operations
4. Indirect procurement
5. Treasury management
6. Enterprise, risk, and compliance
7. Cyber security and data protection
Acquerant services help to acquire accurate real-time data on procurement and draw immediate conclusions to make informed decisions. External and internal data management will provide greater efficiency for running business operations and coordinating supplier relations. We offer simplified solutions to collect, check and verify invoices and ensure error-free data entry. With the utilization of various software, companies will be able to monitor the spending patterns thoroughly and draw efficient procurement plans.
1. Sourcing and contract management
2. Operational procurement
3. Supplier management
4. Inventory and basic warehouse management
5. External workforce management
6. Services procurement
7. Invoice and payables management
8. Procurement analytics
The making of decisions in a timely and smart manner becomes possible once the employees have access to business intelligence and key business knowledge. Companies can be managed in an effective and functional way with the help of Acquerant. We help to gain better insights into employees and foster effortless collaboration between partners and staff. Automated predictive analytics helps to efficiently allocate resources and make informed decisions.
1. Business intelligence
2. Enterprise performance management
3. Predictive analytics
Application Platform and Infrastructure
In-memory application platform allows to swiftly run existing applications and easily develop new ones, as well as store and process existing data. Through different specialized software, Acquerant helps to make content easily accessible for customers, partners, and employees. The solutions help to assure that company operations comply with changing business needs. Keeping customers, employees and partners connected through integrated software and applications is a great solution for engagement.
1. Application platform
2. Interface management
3. Process management and integration
4. Content and collaboration
Database and Data Management
One of the BPO services offered by Acquerant is database and data management. The latter enables to improve decision-making through optimal data storage and analysis. We help to boost operations by minimizing data movement and disruption risks. The availability and timely delivery of critical information help to smoothly run company operations.
1. Database management system
2. Data warehousing
3. Enterprise information management
4. Big data
It is essential to protect the internal data of companies and minimize any risks. Acquerant provides tools for data protection and offer strengthening of application and IT infrastructure security to prevent cyber threats.
1. Identity and access management
2. Application and IT infrastructure security
IoT Business and Technology Services
We offer installation of rapid application framework linking “things” with business context services. Acquerant solutions support the entire lifecycle of IoT and provide great efficiency. They enable to manage and link device data to feed business systems with IoT edge devices and gateways.
1. IoT business services
2. IoT technology services
3. IoT edge